I won’t have the all-region DVD’s of This Will Make an Excellent Horcrux by April 1st, unless discmakers can do it. The short version of this is, I sent Noiseland Industries the wrong initial file to burn onto the DVD’s, caught the mistake, sent a polite but worried email to them and received no response. I sent the right file with another email. Still no response.
On Friday I got an email from production asking if I was going to send a file. I panicked. What ensued was, 4 short emails asking if they had NOT gotten either of the files and did they, for sure, have the corrected file? No response. I sent 2 more abrupt emails to EVERYONE I had worked with. No response. I called all three of the people. No call. No Email.
Sunday I freaked out. The previous weekend, there had been someone at the office when I called, so now I (in the committee meeting in my head) thought they were ignoring me so they could make the wrong file so I’d have to re order. Not real. Not, probably, even thought of on their part.
I sent an angry email (swearing), I left an angry voicemail (swearing) and I tweeted at them in all caps. 20minutes later I, as is my policy, calmed down and sent a apologetic email, an apologetic voicemail, and an apologetic tweet. Still no response.
This morning I woke to hope for an email, a phone call… nope. I got an email from the one production person at 11:11am (PST) - which is 1:11 in Minnesota. SO… after a nice lunch they thought they’d deal with my, clearly, worried fears. Except all the email SAID was, essentially, we won’t be able to get you your dvd’s by when you said you needed them. we might be able to work something out… cool?
NO. Not cool. I called her, tried to find out if she had the right file and she was dismissive, initially, “oh I didn’t listen to your voicemails, I don’t have time for that kind of thing.” Well. good for you. but you knew I was worried about something? Her, “yeah, but it’s fine.” You didn’t think you or Andrew V. or someone should call or email ME about it? Knowing that I was worried?” Pause. “Well, sorry but it’s fine.” Is it, I asked? Do you have the right master? Pause, “I have the one Andrew sent me.” The one with the Menu and the bonus materials? Pause. “I have the one Andrew sent me.” I sent him two. I sent him the wrong one initially and then the right one. Pause. “Well. I don’t know.”
And it went on like that, me civil for about 3 more minutes, until it was made SO CLEAR she didn’t care, she thought I was overreacting to making sure the project was right. And now, the damn thing isn’t going to be done in time anyway. So I said, “Cancel it. I’ll go elsewhere. Destroy my other projects with you.”
I was civil, oh, but angry, to the end. I’m happy enough about that. But I couldn’t BELIEVE how much she didn’t care. She didn’t even OFFER to have me “hold on” while she CHECKED to see if my order was right. I did customer service for a gajillion years. The disinterested “well, you fucked up.” attitude HAS it’s place, but not in the way I was asking for help. In this case, she should have CHECKED my order. No offer to do that.
So, Noiseland Industries, Minneapolis MN… we are done. I make mistakes and I pay for them (My last album, It Is Never Going to Be Bread, I sent them the wrong master, they printed 1000 of them, I sucked it up. I sold them (they are gone and collector’s items now) with the missing TITLE track, God. An extra, track 7.5 tho. Different art that’s on the cover now from Stand UP! Records. So I know what it is to make that mistake, own up to it (so as not to fill a landfill full of my error) and move on.
There was no remorse from this woman. She was a caricature of Minnesota Nice, Minnesota Passive/Aggressive and a person who can’t admit when THEY have made a mistake.
So mad. At them. At myself for yesterday. And at the one man band of this damn career. Here ends the Vent.